Shipping & Returns
Wonder how long it'll take your goodies to find their way to you?
Most orders take flight from our cozy nest within 2-3 business days and arrive in your happy hands within 5-8 days. We’ll send you a shipping confirmation email with a tracking number, so you can keep an eye on their exciting journey!
Shipping costs?
We charge a flat shipping fee of ₹120 for all products and ₹250 for all fabric orders in any serviceable part of India. If the products you order are across both categories, the shipping cost will be for the higher shipping category i.e. ₹250.
What if my products are damaged in transit or I receive a defective product?
We take utmost care in checking all products before dispatch as well as wrapping them to survive the arduous journey. But sometimes, even the best bubble wrap can’t survive the occasional bump on the road. If your order arrives damaged or has any manufacturing defect, contact us immediately upon receiving it, and we’ll whisk away the mishap with a replacement or a refund. No drama!
Can I track my order?
We wouldn’t leave you hanging. Use the tracking number in your shipping confirmation email to spy on your package’s adventure!
Do we ship internationally?
Right now, our delivery owls only fly within India. But stay tuned, because world domination (of the cozy kind) might just be on the horizon!
Need to change your shipping address after placing an order?
Shoot us an email at hello@trumatter.ranjeetdigital.com ASAP! We’ll do our best to update it before your order takes flight, but no promises if it’s already on its way to you.
Can I return or exchange an item?
Once a product is delivered in perfect condition, it’s yours to keep. No returns or exchanges, please. Please note that fabrics and custom-made/commissioned items cannot be exchanged or returned. We also don’t offer returns on fabrics and items marked down on sale cannot be exchanged or returned.
However, in case the rare event that there’s a manufacturing defect, a wrong item is delivered, or you receive a damaged product, the item will be eligible for a refund or return.
How do I return or exchange an item?
Easy peasy! To be eligible for a return, your item needs to be unused, in the original condition you received it, and nestled back in its original packaging. To get started, just send us an email along with photos highlighting the problem and a receipt or proof of purchase at hello@trumatter.ranjeetdigital.com
Once I initiate a return, what happens next?
Once your return request is approved by our team (usually within 24 working hours), we’ll kindly ask you to ship the item back to us in its original condition. Once we receive it and confirm it’s all good, your refund will be processed and a credit will automatically be applied to your original payment method within 5 business days.
Do I need to pay for return shipping?
If your return is due to a damaged or incorrect item on our end, we’ll happily cover the return shipping costs for you. Unfortunately, initial shipping costs are non-refundable.
Will I get a full refund?
You’ll receive a full refund for the purchase price of the item(s) once we receive them in their original condition. Refunds are typically processed within 5 business days. For exchanges, we’ll send you the new item(s) as soon as possible and communicate the timelines to you.
Can I cancel my order?
Absolutely! We understand plans change. You can cancel your order as long as it hasn’t yet shipped. Simply contact us at hello@trumatter.ranjeetdigital.com as soon as possible and we’ll be happy to assist you.